Mildenhall Hub

Local Gov't, Public Sector • West Suffolk

An innovative hub has brought together key Mildenhall services and government offices in a bid to reduce environmental impact and serve the local community more effectively.

  • Mildenhall Hub
  • Central plant room
  • The Hub brings together many community facilities onto one site

Mildenhall Hub's story

Mildenhall Hub is a multi-million-pound hub bringing together a number of different local services in one place. The site opened in May 2021, replacing several older, more inefficient buildings, reducing environmental impact, and making it easier for the Mildenhall community to access essential services. The hub is home to a school, leisure centre with swimming pool, children's centre, library, job centre and Citizens' Advice centre as well as providing office space for the NHS, police, Suffolk County Council, and West Suffolk Council.

The building was conceived under the One Public Estate Programme and designed by Concertus to be an exemplar building in terms of efficiency and renewable energy generation. Energy efficiency is central to the building's design. While around 600 solar panels generate electricity during daylight hours, a large 300kW battery called an E-STOR, made using 24 second-life Renault Kangoo electric vehicle batteries, store any excess energy generated by the panels. It then switches to that onsite generated renewable energy at peak times, saving costs in the process. The battery storage system is the first to be implemented at a West Suffolk Council site. The building also features a ground source heat pump which is used to heat the pools, saving on greenhouse gases, and a combined heat and power system (CHP) which combines a boiler and electricity generator into one. It generates electricity while heat created as a by-product is used for the hot water for the rest of the hub building as well as heating the pool air and toward heating the overall building. The Mildenhall Hub also benefits from environmental features including a sustainable drainage system and green corridors.

By replacing multiple, less efficient spaces with a new hyper-efficient building, Mildenhall Hub cuts down local carbon emissions. It also reduces the number of journeys that residents have to make to access different services, reducing air pollution and cars on the road. While it has a large catchment, the hub is well connected to the surrounding area for cyclists and pedestrians and is on a bus route. For those who still have to drive, multiple electric vehicle charging points are available on site.

Although the centre has only been open for a few months, it is already well used and is a great example of a collaborative, innovative, and climate-conscious public sector project.

Useful learnings from Mildenhall Hub

Choose the right partners – With such a big and complex project, it was vital to choose the right contractors and suppliers. We'd recommend looking for experienced partners who have worked on projects of a similar scale and complexity in the past.

Be flexible and implement strong risk management – With a project that takes a long time to come to fruition, you have to be adaptable and build in contingencies for unexpected obstacles and new opportunities.

Mildenhall Hub's metrics

User feedback and experience.
Running costs.
Carbon reduction.

Feeling inspired? Discover more about this story...


West Suffolk

Response to climate crisis





Local Gov't, Public Sector, 250 to 10,000 people

Shared by

Greater South East Net Zero Hub

Updated Feb, 2024

Recommended for you

  • Climate Friendly Bradford on Avon

    Climate Friendly Bradford on Avon

    Working in association with local organisations to become carbon neutral by 2030.

    Buildings & Places
  • Earth Cubs

    Earth Cubs

    Educating young children about climate, sustainability and the environment.

    Buildings & Places
  • Hay Community Assemblies

    Hay Community Assemblies

    Running community assemblies to make better decisions that serve the needs of all.

    Buildings & Places
  • NWG Innovation Festival
    Newcastle upon Tyne

    NWG Innovation Festival

    Finding innovative solutions to water industry challenges.

    Buildings & Places